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MicroComputer Resources, Inc.
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Home >eThinker >NewsletterFebruary 2012
eThinker - MCR's newsletter
February 2012
E-commerce and software-as-a-service business models have matured quickly, but the quality of the web operations that support these businesses has lagged behind.
Outages are all too common. High variability and defect rates are bemoaned but have become an accepted reality. Key engineers spend all day (and sometimes all night) mired in deployment issues and bottlenecks. And topping it all off, what tooling does exist are usually custom one-offs that are brittle and expensive to maintain.
Today’s business of operating software over the Web as a revenue producing service is a dramatic departure from the days when software was primarily produced for delivery on physical mediums and IT Operations was considered a back-of-the-house support function. Shouldn't we be completely rethinking our tooling and operational capabilities to match these new innovations?
In short, we need to get out of Web Operations 1.0 – mired in legacy tools, outdated approaches, and low expectations – and into Web Operations 2.0 where tools and procedures are built from the ground up for highly efficient, reliable, and agile operations.
Full Article
As businesses emerge from the difficult economic recession, they need to continue the low-cost and high-productivity practices that allowed them to successfully weather the storm. Specifically for IT service providers, it’s paramount that they find a competitive advantage and new ways to find additional revenue streams.
In order to keep clients happy and maintain loyalty, IT service providers need to be able to do it all for their clients – from managing technology infrastructure to responding quickly to a multitude of end-user needs. With a growing number of issues to resolve and limited technical analysts at hand, how can IT service providers operate efficiently while providing top-notch service levels?
One tool that can help increase the efficiency of existing technical support staff and better leverage resources is Remote Monitoring and Management (RMM). RMM delivers an arsenal of IT management tools such as remote desktop monitoring, trouble ticket tracking, user information, support, and more – through one comprehensive interface.
RMM tools are used by IT service providers to better manage their client’s IT needs. With an RMM solution, technicians can be more productive by monitoring multiple clients and workstations at once. Issues can be resolved quickly and often before the client experiences trouble on their system. Routine maintenance tasks can be automated. By increasing efficiency and becoming more proactive, IT service providers can deliver exceptional service levels at a low, fixed cost.
Full Article
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